Angela Brosseau | Partner Guru
Service Delivery Expert, Committed to StorageCare Customers
With StorageCare customers in 100+ countries, Angela works around the clock enabling partners to be ready when you call. She enables our global reach.
North America
1-800-284-5101
or +1-720-249-5700
EMEA
+800-7826-8888
or +49 6131 324 185
Asia Pacific
+800-7826-8887
or +603-7953-3010
For our complete list of Global support contact information, visit Quantum's support contact index
We are active participants in the StorageCARE philosophy. And we are committed to you – our customers, our partners. Our goal is to maintain & improve your customer experience.
- CX & Product Quality Team at Quantum
StorageCARE
Commitment, Accountability, Responsiveness, and Expertise
Key Initiatives
We are constantly working to improve our tools, processes, and systems to deliver the best customer experience in the industry. The feedback you provide is instrumental to helping us achieve that goal. Below is a glimpse into our key initiatives that we are focused on now and in the future. Keep the feedback coming, we’re listening!
Support Roadmap
Completed
- Simplified Online Service Request process
- New Customer Training Platform
- Cleaner navigation
Near-Term
- Improved Customer Self Help Tools (Knowledgebase and Smart Guides)
- Enhanced system reporting and diagnostics for reduced resolution times
Long-Term
- Personalized Customer Dashboards
- Common login across support platforms
- Automated Licensing
- Elevated support communities
Faces of our commited global support team…
-
-
Charlotte Taylor | Training and Documentation Chieftain
Committed to improving customer knowledge of Quantum products
Charlotte’s team partners with the product development teams and keeps their focus on the customer’s experience. They then create documentation, training, videos—whatever the customer needs to do their best work with Quantum solutions.
-
Bruce Jones | Most Excellent Solution Deployment Expert
Senior Director International Professional Services, Committed to StorageCare Customers
Works tirelessly to assure Quantum StorNext Solutions are deployed efficiently and effectively to best meet customer work flow requirements.
-
Linda Seitz | Master Project Driver
Implementation Project Manager, Committed to StorageCare Customers
With a laser focus on project objectives, Linda drives the solution deployment team to deliver results; completing implementation projects on time and within budget.
What our customers are saying…
-
This potentially complicated transition was made possible by the enthusiasm, cooperation, and willingness of the Quantum StorNext® engineers to make our project a reality… We looked for a long-term partnership with Quantum, not just a product supplier.
-
Quantum’s Custom Engineering developed the pre-stage and archive solution to provide mirrored high availability of content across two separate near-line SANs within our new Broadcast Inventory Management workflow. The integration with Harmonic MAS would not have been achievable without this custom development.
-
Quantum always treats us well, and we have a great relationship with the company… Our systems get pulled into some pretty rugged environments when crews are shooting on remote location, and it’s great to have the rock-solid reliability of Quantum.
-
I’ve worked with most of the major storage companies for about 10 years and I knew who to go to...With Quantum, I know that if I pick up the phone, there’s somebody on the other end who is going to do something about it, and they’re going to do it now.
