North America
1-800-284-5101
or +1-720-249-5700
EMEA
+800-7826-8888
or +49 6131 324 185
Asia Pacific
+800-7826-8887
or +603-7953-3010
For our complete list of Global support contact information, visit Quantum's support contact index
StorageCare Support:
A Unique Approach
Quantum StorageCare Support Services, with industry-leading customer satisfaction ratings, is a combination of technology, agility, and a team of amazing people who embody the StorageCare Commitment. Customers come for technology, but stay because of our commitment to customer success.
To learn more about our StorageCare Global Support Plans, download our datasheets:
Scale-out Storage Plans Data Protection PlansService and Support Plans
Customized Support – Quantum offers customizable support that can be tailored to meet the needs of high activity informational technology environments. These support offerings address special needs related to coverage, response levels, spare parts, priority call handling, assigned call managers and other services. For a description of these offerings visit Quantum’s Customized Support Page.
Learn MoreAdvanced Services
Quantum’s StorageCare Global Services offer a number of additional options that allow you to customize your support and integration plan to achieve just the right amount of coverage. From our highly experienced Professional Services team to a focused support contact who understands your unique business needs, we are here to help.
Learn MoreTraining
Quantum’s StorageCare Learning Team offers a full range of online, virtual, and hands-on courses designed to meet your specific learning objectives. With Quantum as your knowledge partner, you can quickly build familiarity with your solutions, develop your skills, and maximize your return on investment.
Get Started Today-
On a one-to-ten scale the service is an 11.5. Responsiveness has been beyond outstanding; field techs would not only answer the phone but proactively call me to make sure everything was okay. It’s been by far the best support of any vendor in my data center; hands down, Quantum wins.
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Technology aside, the main benefit to Serco of partnering with Quantum is the quality of the support. The entire team—sales, support, service—are highly professional and proactive. That lasts long after the price is forgotten.
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I’ve worked with most of the major storage companies for about 10 years and I knew who to go to...With Quantum, I know that if I pick up the phone, there’s somebody on the other end who is going to do something about it, and they’re going to do it now.
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The people in the field bent over backwards to help us. They seemed to really care about our problems, they went to bat for us and they made sure it worked the way it was supposed to. I’m quite happy with the system—it’s made my life easier, and it’s been rock solid for the past year. If I had to buy another one tomorrow, I wouldn’t hesitate.
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I’ve worked with most of the major storage companies for about 10 years and I knew who to go to...With Quantum, I know that if I pick up the phone, there’s somebody on the other end who is going to do something about it, and they’re going to do it now.
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This potentially complicated transition was made possible by the enthusiasm, cooperation, and willingness of the Quantum StorNext® engineers to make our project a reality...We looked for a long-term partnership with Quantum, not just a product supplier.
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Quantum always treats us well, and we have a great relationship with the company...Our systems get pulled into some pretty rugged environments when crews are shooting on remote location, and it’s great to have the rock-solid reliability of Quantum.
